Resolving conflict between two people on your team is a core leadership responsibility and skill. Your role has a few layers.
Firstly, you should have already role modeled conflict resolution prior to the conflict occurring.
Secondly, you’re coaching the other two people on how to resolve their conflict.
Finally, you’re stepping in and resolving conflict where it’s become stuck.
We suggest a coaching conversation with each person to support them in solving it themselves as the first way to go.
These are the steps:
