Change has become a bit of a joke.

Everyone has heard the adage that change is like surfing – “you duck your head down under each wave of change and when you come up again, it’s flat”.

The other common joke is “initiative du jour” – “initiative of the day” – like the soup of the day in a restaurant.

The most important part of a change that you can impact is making it sustainable. The change you put so much time, energy and resources into must be sustainable, and stay in the business as planned – making a difference to the business, customers or the team. Otherwise, why would you bother?

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The two aspects of any change that are important are: