Quick take: What you need to know

  • Culture can be defined in many ways, but fundamentally it’s about ‘how we treat each other and every person we work with’.
  • Culture shines through everything that happens in your business: how you interact with others in your team, your customers, your community; how you tell your stories and plan your future, what you prioritise above all else and what you most appreciate.
  • Not all cultures are great, but all cultures can be! Use the resources in the mwah. Way of Creating Your Culture to develop a great culture.
  • The Culture Checklist will help you understand what makes culture tick.
  • Two Culture Maps – one a plan and one for everyday – will help you plan a way forward to a healthy culture that reflects your values and priorities for your business.